FAQ

Do you offer international shipping?

What you want to get started….

  • 3 Towels and Gym or hand towel
  • 32 oz of water
  • Electrolytes

7 Steps to get started with your HEALING SAUNA:

  1. Grab some towels, 2-3 towels, and a hand towel to go around your neck; you can also get a washable cotton rug to place on your sauna floor to catch the sweat.
  1. Cover your sauna floor with a large towel or a washable cotton floor mat.
  2. Cover your chair with a Towel to gather all your sweat.
  3. Place the Gym towel around your neck for comfort and cleanliness. You can use this to wipe your face and collect sweat.
  4. Remember to drink 32 oz of pure, clean water before your sauna. Distilled water, spring water, or purified structured alkaline water always best to drink out of glass, for more info, watch (The Secrets of water the documentary with a free link below ). Best to avoid plastic water bottles; if you need information on Structured water filtration options, send us a DM.
  5. Take 2 Electroights before and After.
  6. Start your sauna with 12-15 mins and working your way up to 30. If you get too hot, unzip, and then start again.
  7. it’s best to use a sauna on an empty stomach or very light food, just as you would before exercising during or after your sauna drink 32 oz of water I like to drink during my sauna some like to drink after I advise staying hydrated as you sauna

Follow with a cold shower or an Ice bath for 2-5 mins of cold emersion; you can repeat this process as you wish; there are incredible benefits to hot, cold therapy if you have the blessing of a cold pool or a river or a lake to jump into you can also jump in a cold body of water and then back to the sauna in the winters it is great to jump from sauna to cold pool.        

GAIA Has a free trial where you can watch the documentary the secrets of water I highly recommend watching THIS                                                                                                

Water – a living substance, the most common and least understood. It defies the fundamental laws of physics, yet holds the keys to life. Known to ancients as a transmitter to and from the higher realms, water retains memory and conveys information to DNA. However, water can die if treated poorly. Influences such as sound, thoughts, intention, and prayer, as well as toxins such as chlorine, structure water’s molecular arrangement– affecting all it comes in contact with. Prominent scientists help reveal the secret of water, allowing us to use this amazing element to heal ourselves and our planet.

How to get started

What you want to get started….

  • 3 Towels and Gym or hand towel
  • 32 oz of water
  • Electrolytes

7 Steps to get started with your HEALING SAUNA:

  1. Grab some towels, 2-3 towels, and a hand towel to go around your neck; you can also get a washable cotton rug to place on your sauna floor to catch the sweat.
  1. Cover your sauna floor with a large towel or a washable cotton floor mat.
  2. Cover your chair with a Towel to gather all your sweat.
  3. Place the Gym towel around your neck for comfort and cleanliness. You can use this to wipe your face and collect sweat.
  4. Remember to drink 32 oz of pure, clean water before your sauna. Distilled water, spring water, or purified structured alkaline water always best to drink out of glass, for more info, watch (The Secrets of water the documentary with a free link below ). Best to avoid plastic water bottles; if you need information on Structured water filtration options, send us a DM.
  5. Take 2 Electroights before and After.
  6. Start your sauna with 12-15 mins and working your way up to 30. If you get too hot, unzip, and then start again.
  7. it’s best to use a sauna on an empty stomach or very light food, just as you would before exercising during or after your sauna drink 32 oz of water I like to drink during my sauna some like to drink after I advise staying hydrated as you sauna

Follow with a cold shower or an Ice bath for 2-5 mins of cold emersion; you can repeat this process as you wish; there are incredible benefits to hot, cold therapy if you have the blessing of a cold pool or a river or a lake to jump into you can also jump in a cold body of water and then back to the sauna in the winters it is great to jump from sauna to cold pool.        

GAIA Has a free trial where you can watch the documentary the secrets of water I highly recommend watching THIS                                                                                                

Water – a living substance, the most common and least understood. It defies the fundamental laws of physics, yet holds the keys to life. Known to ancients as a transmitter to and from the higher realms, water retains memory and conveys information to DNA. However, water can die if treated poorly. Influences such as sound, thoughts, intention, and prayer, as well as toxins such as chlorine, structure water’s molecular arrangement– affecting all it comes in contact with. Prominent scientists help reveal the secret of water, allowing us to use this amazing element to heal ourselves and our planet.

Healing Sauna Dimentions and Weight

BLACK HEALING SAUNA ( PREMIUM MODEL)
Product Dimensions: 32 x 33 x 42 inches
Item Weight: 33 pounds

SILVER HEALING SAUNA
Product Dimensions: 31.5 x 31.5 x 45.28 inches
Item Weight: 26 pounds

How can I clean the Sauna?

Maintenance is easy. Simply use a slightly damp cloth to wipe the radiators and the interior of the sauna cover. The footpad between the two radiators can be removed and washed if necessary. But because the titanium oxide-coated ceramic semiconductors are naturally anti-bacterial, all you need to do is switch the sauna on for 2 ~ 5 minutes after use each time to help remove any unpleasant smells.

(Do not attempt to clean the sauna with any strong cleaning agents.)

What makes HEALING Sauna different from cheap saunas on Ebay/Amazon?

The difference is the purity and intensity of the far infrared rays generated in the sauna. Imitation saunas look like the Healing Sauna but you will instantly feel the difference if you try each of them. We have had reports from users who have owned other saunas and the difference is night and day.

You will get much more effective results with the time you spend in a Healing Sauna because of the much higher levels of far infrared.

The unique patented far infrared generators that are in the Healing far infrared sauna make it different than any other sauna on the market. You will only find these far infrared generators on the Healing Sauna. Most of the other saunas on the market use thin carbon panels.

How long does Shipping Take?

We ship using FedEx Ground and FedEx International Economy. For domestic shipments within the US, shipping time is 2-5 business days. For international shipments, 5-14 business days on average.

International Shipping

The international shipping cost is $300. We will send a model with a compatible electric plug for your country.

We ship to most countries, with the exceptions of Hong Kong and Singapore.

Customs and Duty charges: Shipments to addresses outside the continental U.S. may have additional customs and duties charges. Customer is responsible for taxes, customs and duties.

We custom build your sauna be sure to clarify this in the notes at the time of purchase we will automatically create custom cords for delivery location if you would like any other conversion for power other then the country of delivery to be sure to inform us.

FOR SHIPPING SUPPORT EMAIL: shipping@healingsauna.com

How does the money back guarantee and warranty work?

All orders come with a 30 day money back 100% satisfaction guarantee. If for any reason you are not completely satisfied you can send your sauna back for a refund. *Minus return shipping and 10-15%restocking fee.

All Healing Sauna products also include a 1 year warranty. If there are any problems with your sauna within 1 year of purchase we will replace or repair it free of charge.

That said, it is a very well built product and we have people who have used their saunas on a daily basis for 15+ years without failure. We also offer repair and replacement parts after the warranty expires.

Contact Before Returning: Call 760-300-0994 within 30 days to get approval. Unused/Unopened: Return within 30 days.

You pay return postage; package securely.

Refund amount = purchase price – shipping.

Used/Opened: Call for approval.
Defective with warranty? Contact manufacturer.
Non-defective: 15% restocking fee.

You pay return postage; package securely.  

For Our Mistakes: We refund item price, original shipping, and return postage (up to original shipping cost).

Refunds

We value your business and aim to improve your life. Most items returnable within 30 days; get return authorization first by calling. Ship prepaid and insured; we’re not responsible for transit damage. Restocking charge of 10% or 15% may apply.  

To initiate your return please contact info@healingsauna.com . Please provide name, number, email, address and if there were any discounts on the order, and proof of purchase. The refund process can take up to 16 days.

Does the Healing Sauna have harmful EMFs (Electromagnetic Frequencies)?

What is EMF?

EMF are Electromagnetic frequencies created anytime there is electric current. The Earth itself puts out an electromagnetic field which protects the Earth from cosmic radiation. All electronic devices have some level of EMF, the key is knowing what is harmful EMF and what is not. The key is the type, intensity, proximity and duration of exposure. EMF levels greatly decrease the more the distance away from the source. Harmful levels are generally only seen near power lines and industrial equipment which uses far more power than a home device.

The American Conference of Governmental Industrial Hygienists (ACGIH®) standards for occupational exposure to EMF is 10,000 mG(milligauss).

Healing Sauna is one of the few companies which has done certified, independent testing on their sauna and publicly published the results. In the test, the maximum level of EMF recorded was 46.510 mG at 2 centimeters from the heater, which is much closer than your body is during use. Most saunas use large panels to generate the infrared. These panels have many wires of electric current and surround the body, thus creating a magnetic field around the body. In contrast, Healing Saunas have 2 far infrared generators down below the feet. The electric current does not go near the body and thus EMF levels are low near the body and head when using.

Other infrared saunas may have lower EMF level readings at the source. The reason is that Healing Saunas have one of the most powerful far infrared generators at 1500 watts.

We have customers who have been using the Healing Sauna for over 15 years on a regular basis and have found it to not only be safe but life-changing in its effectiveness.

Out-gassing

Are there out-gasses or chemicals in the sauna?

Healing saunas are built from quality materials such as inert nylon and silver. The saunas are packed in clear plastic bags for shipping and may have slight “new car” smell when first opened. We suggest running the sauna for 30 minutes when you first set it up.

This will disperse any remaining new car smell. After this, there is no off gassing or plastic odor. The materials in the sauna use materials with minimal off-gassing. Far below the levels of government standards and most carpets.

Metal Implants

If you have a metal implant, can you still use an infrared sauna?

Metal reflects and does not absorb far infrared so most implants are not affected by infrared. Consult with your health professional if you are unsure or experience discomfort.